Shipping & Returns

Revised in compliance with the Consumer Contracts Regulations 2013

Please also read our Conditions of Use and our Privacy Policy

Website Order Process:
You may only order items on our website by adding them to your electronic basket and then proceeding through the electronic checkout pages. Further instructions will appear at each stage, and any charges you will have to pay will be clearly identified. Your order will be acknowledged when you submit it and you will be returned to the checkout success page of our website and receive an email invoice, but this does not mean that we have accepted your order and your order status will be set as "Awaiting Approval".

Each item in your order constitutes a separate order. If we accept your order for all or any of the items, we will send you a further e-mail saying so and your order status will be changed to "Approved". If we accept your order there is a legally binding contract between you and us. It consists of 1) the information on this website, 2) these terms, 3) your order, 4) our e-mail acknowledging your order, and 5) our e-mail accepting your order. It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order. We may decline to accept any order, or any part of an order, without giving any reason. You may be required to help us verify your age before we accept your order for certain items that are classed as potentially harmful.

Right to Cancel:
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us Supplies for Smallholders, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

Our Details are as follows:

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods
You shall send back the goods or hand them over to us, Supplies for Smallholders, Bridge Farm, Fen Road, Donington, Spalding, PE11 4XE, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Guarantee & Warranty
All items carry the guarantee granted by the manufacturer, this will be upheld by us provided that the items were originally purchased from us and that they have been operated as designed and not abused or mistreated in any way.

Return Costs
You will have to bear the direct cost of returning the goods and you must send the goods back to our contact address at your own cost.

Consumer’s liability for diminished value of the goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Ceasing of the right to cancel related to the supply of goods
For the following kind of sales contracts the statutory right to cancel as laid out in the Consumer Contracts Regulations exists until the circumstances mentioned in the Regulations occur.

  • In the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygienic reasons, the right to cancel ceases if the goods become unsealed after delivery.
  • Goods that have been made to the consumer’s specifications or are clearly personalised are excluded from the right to cancel. Goods that have been engraved or printed with a personal number (eg herd or flockmark, or design that the consumer provided can generally be seen as falling under this exception.
  • Goods that have been used in and around livestock

We offer several methods of delivery and these are displayed during the checkout process allowing you to choose which shipping method you require – none of these shipping methods are pre-selected, you must make a selection to enable you to proceed through the checkout process.
Items will not be shipped until cleared payment is received, in the case of payment by cheque shipments will not be sent until the cheque clears in our account.
Whenever possible we aim to despatch orders within two working days. However there will be instances where items are on back-order, or need to be manufactured to your requirements and in these cases shipment will be made as soon as possible.

Shipping timescales (eg 48 hour and 24 hour) refer to the shipping method to be used, these timescales apply to working days only - ie. Not Weekends, and are from date of despatch, not date of order.

Very heavy items may be subject to additional shipment charges, this will be identified in the individual items descriptions. In some cases the item cost includes the shipping of the item to mainland England, Wales and Scottish Lowlands, if this is the case then the item description will say this and instruct customers from other areas eg, Highlands of Scotland, Northern Ireland, France, EIRE etc to contact us for a shipping cost prior to placing their order. Failure to do so will result in the order not being accepted by us as detailed above.

Due to shipping restrictions we can not ship Liquids or Aerosols outside the United Kingdom. If you are ordering these items from a Non-UK address then your order will not be accepted by us.

Payment Methods
We accept payment by the following methods:

  • BACS
  • Credit / Debit Card
  • Paypal
  • Cheque / Postal Order
  • Cash on Collection

Please note that we do not offer exchanges on items, If you require a different size, colour or fitting of an item you must cancel and return your original order and then re-order as required.

Site Currency and Exchange Rates
This site operates on the currency of Pounds Sterling, if ordering from overseas please note that your card issuer may make a charge for the conversion from your currency to Pounds Sterling and the transaction will be at the exchange rate offered by your card company, this is beyond our control and we take no responsibility for this.
In the event of the order being cancelled by either you or us, and a refund being issued, the refund will be in Pounds Sterling and be converted by your card company to your currency at the exchange rate at the time of refund. We take no responsibility for fluctuations in exchange rates causing apparent shortfalls in the refunded amount. Furthermore we take no responsibility for refunding any chargies made by your bank or card issuer.

Overseas Orders
We are happy to accept orders from EU customers subject to prior approval, However a price must be obtained from us to include delivery of the items. The purchaser takes full liability for any customs or import charges in the destination country and our contract will be deemed to be completed once the items are despatched to the destination country.